A while ago the Master Builder Association (MBA), which I am a member of, asked me for my feedback to improve their business and activity.
My reply was that although they provide highly attractive and promoting events such as The House Of The Year they should use more of their resources for people to have more trust and feel more secure in them and their members like us.
I have heard of a few builders have gone bankrupt which may harm trust and security from people.
My idea is that MBA should create the evaluation system that can visualize how secure is each builder company so that potential customers can easily see if a particular builder could be trusted or not.
We Japan Homes are selling not just building but our culture of building that can last for hundreds of years.
Our guarantee is not just the 10 Year Master Builder guarantee but 10 years of customer-smile guarantee.
For customers to feel secure with and trust builders, we need to improve our performance such as:
- Quality of Service
- Quickness of Service
- Cost of Service
These directly affect customer satisfaction and we can evaluate each builder company’s performance on these parameters:
- Communication between the company’s staff and client, and between them and SUBs
- Cleanliness of Construction Site
- Preparation for Construction
- Quickness of Work (Does the company intend to reduce financial load on their client such as home loan interest by reducing construction duration?)
- Maintenance services
- Customer satisfaction
If these are all visualized customers could be more confident about their builders’ performance and builders also could know which part of their business needs to improve.
- Born in Japan in 1973. At University I learned Japanese History.
After graduation, I worked at a major Dental material company as a top salesman. In 2002 I firstly set my foot on land in New Zealand, and have started to engage in NZ Construction firm since 2004. From the 8 years' experiences at construction sites and sales experiences in Japan, I devote myself to satisfy customers from consultation to construction and after care services.
Within the first 4 years after the foundation, half of Japan Homes' customers were similar ages of mine. So that their life environment such as a number of children were also similar to mine therefore I was able to understand the customers' situations and wants more. Meanwhile there are also many customers of my father's generation, which is always appreciated because I can learn lots of good things from them.
We try our best to provide services that you satisfy, such as schedule, quality and after care service.
"I can trust you with any projects." "You are the man who I can rely on when I am in trouble." I enjoy working to get these words more times and to create as more smiles as possible.